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development & management leisure tourism hospitality consultants
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up and running increased returns for existing business accurate diagnosis Service delivery survey BST "Mystery Guest" Experience Report for hotels, leisure and recreational operations. Every interaction between client and staff is tracked from reservation, check in and concierge to inspection, room services, guest services, restaurants, car parking, check out and follow up. Brand analysis Examination of all communications Operations audit A complete, confidential appraisal of services and operations On-site facilities assessment Facilities examined for capability and efficiency Existing and potential activities related for customer satisfaction and profitability streamline & enhance Service Hospitality, tourism & recreational recruitment expertise to find the right people. Advanced staff training programs Brand presence Unify, and potentially, modernise company philosophy, "look" and voice Ensure consistent and memorable presentation internally and externally Operations In consultation with management: Improve efficiency across sales, bookings and services systems Create budgets, implement cost controls Facilities Recommend, source, cost and implement updates & additions to amenities Develop new activities to maximise appeal to target audience Optimise available space and surrounding environment |
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Breadmore Soust Tobin & Associates Pty Ltd |
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